"Quality is a way of life in a business, not an advertising term."-- Robert W. Galvin, President, Motorola Inc., October 1962, Quality Assurance magazine.
Forty years ago, Quality Assurance (the predecessor to Quality magazine) profiled the quality initiative at Motorola, calling it a "live and vibrant issue." At the time the story was published, Motorola had already become a leader in military, space and commercial communications and was a growing manufacturer of consumer electronics.
Today, quality continues to be a live and vibrant issue, and as Motorola's business has evolved, quality has evolved with it. During the past 40 years, the quality philosophy at Motorola has expanded from an initial focus on the products we manufacture to one of excellence in every facet of our business....
Ford Motor Company total quality management or TQM practices started in the 1980s when “Quality Is Job 1" was their slogan. How did TQM work at Ford and are they still standing behind this process? Jean Scheid, a Ford Dealer talks with Ford management along with some insights of her own.
Company, their most popular slogan is “Ford Has a Better Idea." Back in the 1980s when Ford Motor Company total quality management practices were vast, the slogan of “Quality Is Job 1" made more sense.
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